Returns & Exchanges

At Prolux, we want you to be completely satisfied with your home upgrades. If your purchase doesn't perfectly fit your space, you can return or exchange eligible items within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal with your order number and zip code to select the items you wish to send back.

2

Prepare the Package

Carefully repackage your items in their original boxes with all hardware and instructions included to ensure a full refund.

3

Attach the Label

Print the prepaid shipping label provided via email and secure it to the outside of your package, covering any previous shipping marks.

4

Drop Off and Track

Leave your package at any authorized carrier location and keep your receipt; we will process your refund within 5-7 business days of receipt.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing